Close the VDI Experience Gap - with Science, Not Guesswork

Most VDI teams track resource consumption — but very few can tell you what the user experience actually feels like. And that’s a major blind spot. Lag, latency, and session instability don’t always show up in traditional metrics, but they frustrate users and hurt productivity every day.

In this masterclass, EUC performance pioneer Dr. Benny Tritsch demonstrates a rare and rigorous approach to Digital Employee Experience (DEX) benchmarking. Benny’s work is trusted by Nvidia, Microsoft, HP, and Citrix because it goes beyond conventional load testing to measure what users perceive, not just what the system logs.

Using the EUC Score toolset, Benny runs synthetic and real-user workloads under controlled conditions — capturing telemetry, analyzing remoting protocol settings, and recording screen sessions to correlate performance data with user-visible outcomes.

If you’re relying solely on infrastructure metrics, you’re likely missing the full picture. Benny will show you how to fill that gap and benchmark DEX the right way.

What you’ll learn:

• The key DEX blindspots in most VDI environments — and why traditional testing misses them
• How to design reproducible tests that simulate real user experience
• Why screen recordings and telemetry must go hand-in-hand
• How GPU acceleration, VM types, protocol tweaks, and network conditions impact perceived experience
• Best and worst practices Benny has seen across enterprise deployments
• How to adopt this benchmarking methodology in your own environment

Duration: 60 minutes

Date: Tuesday,

June 24th, 2025

Time: 1:00 PM EDT